Prepare Your Conversations And Negotiations

Coaching & Training


Prepare Your Conversations And Negotiations - Karsten Noack Coaching & Training Berlin

So let us begin anew – remembering on both sides that civility is not a sign of weakness, and sincerity is always subject to proof. Let us never negotiate out of fear. But let us never fear to negotiate.

John F. Kennedy








Coaching and training:
No legal advice!

Prepare Your Conversations And Negotiations


Are you facing rather difficult negotiations with customers who are always dissatisfied and negative? Do you keep asking your boss for a raise without success? Do you need to make some clear statements or requests to your employees but do not want the working atmosphere to be damaged or tense? Are you losing sleep because well-worded eloquence is not one of your talents?  Is the up and coming interview a test to see if you will be included in the list of famous “physicists and their discoveries” or whether you should quit your business while you’re ahead?




Everywhere is Babylon …


Unfortunately, communication isn’t always easy. Sometimes we say things and then suddenly realize judging by the reaction of the person/people we’re talking to that actually what we said came across completely different. What did we really mean?

Usually, this happens during talks where we are trying to convince other people of something ﹣be it a special offer, selling yourself, selling a point of view, or some kind of necessity. But when we don’t succeed fast enough and not exactly on cue and in a clear way, others lose interest quickly and the desired attention and opportunity for sealing the deal fades. The conversation failed!




Let’s talk about it! – What I offer


To ensure that your conversations will always be a success I …

  • … make you familiar with effective communication strategies beyond the textbook
  • … give you practical tips from experience rather than just theoretical advice
  • … will help you to expand your psychological skills
  • … give you recommendations on how to handle even the most difficult customers during negotiations
  • … reveal to you how you can create a relaxed atmosphere
  • … and most importantly, how to keep calm, confident, authentic and persuasive

so you don’t need any magic tricks up your sleeves. Thereafter, your conversations will always be successful!

For those who want to play safe and learn the art of speaking and communication skills in all its aspects, I recommend the seminar: Presentation Skills I-IV.


In the right tone of voice you can say anything, in the wrong one, you cannot.

George Bernard Shaw

Your coach

For many years I have been helping people convincingly present themselves and their message. Sometimes for the stage and sometimes for a conversation. As part of the preparation for important discussions, I pass on what is important in my experience: You learn to be fully present and so fully access your skills, your knowledge, your offer. I help you so that your message is heard and understood. Benefit from my experience in marketing, psychology, and rhetoric.

Find out more about me in my profile.

Coach and trainer Karsten Noack Berlin

Just ask me personally


Let's get into a conversation. If you are interested, for questions and appointments you can reach me by e-mail (, phone +49(0)30 864 213 68 and mobile phone +49(0)1577 704 53 56. You can also use this contact form. Please read the information about the privacy policy.

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What clients say


I started to work with Karsten in private one-on-one coaching and it helped me to have more meaningful conversations.

Christian Sommer
New York

Articles about communication skills

Good Question!

Insights, creativity and leadership: One of the most important habits for innovative thinkers is to ask interesting questions. Questions are the best way to gain deeper insights and develop more innovative solutions. And questions are important tools for leaders.

The Importance of Showing Appreciation

We all need to know that we’re important in other people’s lives. We all want to be noticed and valued. And we really need to be noticed and valued in private in business life. It doesn’t matter whether your office is a boardroom, classroom, or anywhere else. Appreciation is at the core of all healthy relationships. Most of us feel like we don’t get enough appreciation. Did you know that one of the main reasons people leave their jobs is because of a lack of appreciation? It’s demoralizing when you’re not recognized for your efforts and skills. There are a lot of people who do things for you every day. Employees, colleagues, family, and friends are expected to do their part. Do they know that you appreciate them? Let others know that you appreciate them.

Why do I believe that it is so important to show appreciation? Because…

13 ways to ask better questions

Every question you ask should support your purpose. Questions may help you gather facts or the opinion of your conversational partner. Know which kind of information you need and frame your questions accordingly.
Plan your questions before your conversation. Outline your information goals and a sequence of related questions to help you follow the conversation and cue your notes.

To Win An Argument Is To Shout Louder Than Everyone Else

There is this human tendency to put even more effort into arguments when the opponent doesn’t want to agree. Sometimes we also put more effort in our voices. Being confident and loud seems to the best way to win an argument. Is that true?

Choose the Simplest Explanation

I like the idea of simplicity even more than I like sometimes the practice of it. This is probably the case for most of us. In our super-complex modern world, every step toward simplicity feels like a leap. But it’s a leap worth taking, and especially for speakers.

Don’t Ignore Conflicts!

When problem-solving everyday issues become a tug-of-war over who’s right and who’s wrong, then settling even the smallest of discussions becomes a battle. Don’t ignore conflicts. Deal with them!

Are You A Good Listener?

Being a good listener can help you to see the world through the eyes of others. It enriches your understanding and expands your capacity for empathy. Listening increases your contact with the outside world by helping you improve your communication skills.

Yes, Body Language Is Important … But …

Is body language more effective and more important than spoken language?Good body language comprises many factors like facial expression, gesture, and a good stance. Body language has a huge impact on how your audience perceives you and your message. Presenting with a powerful and positive body language is an essential tool connect with your audience. It supports you to build credibility, express your emotions authentically. Your listeners will focus more intently on you and what you’re telling.

When In Doubt, Just Ask!

Mind reading is when we take our guesses about a person’s motivation, agenda, or intention as the truth and then take action based on our assumptions. Since we can’t know what’s going on in another’s mind, our guesses are just that and nothing more. They are guesses, not facts. When we assume our guesses are facts, we can set ourselves up for unnecessary conflict by going into the conversation with a combative, antagonistic mindset that might be based on a totally incorrect perception.