Prepare Your Conversations And NegotiationsCoaching & Training
So let us begin anew – remembering on both sides that civility is not a sign of weakness, and sincerity is always subject to proof. Let us never negotiate out of fear. But let us never fear to negotiate.
John F. Kennedy
Coaching and training:
No legal advice!
Are you facing rather difficult negotiations with customers who are always dissatisfied and negative? Do you keep asking your boss for a raise without success? Do you need to make some clear statements or requests to your employees but do not want the working atmosphere to be damaged or tense? Are you losing sleep because well-worded eloquence is not one of your talents? Is the up and coming interview a test to see if you will be included in the list of famous “physicists and their discoveries” or whether you should quit your business while you’re ahead?
Unfortunately, communication isn’t always easy. Sometimes we say things and then suddenly realize judging by the reaction of the person/people we’re talking to that actually what we said came across completely different. What did we really mean?
Usually, this happens during talks where we are trying to convince other people of something ﹣be it a special offer, selling yourself, selling a point of view, or some kind of necessity. But when we don’t succeed fast enough and not exactly on cue and in a clear way, others lose interest quickly and the desired attention and opportunity for sealing the deal fades. The conversation failed!
To ensure that your conversations will always be a success I …
- … make you familiar with effective communication strategies beyond the textbook
- … give you practical tips from experience rather than just theoretical advice
- … will help you to expand your psychological skills
- … give you recommendations on how to handle even the most difficult customers during negotiations
- … reveal to you how you can create a relaxed atmosphere
- … and most importantly, how to keep calm, confident, authentic and persuasive
so you don’t need any magic tricks up your sleeves. Thereafter, your conversations will always be successful!
For those who want to play safe and learn the art of speaking and communication skills in all its aspects, I recommend the seminar: Presentation Skills I-IV.
In the right tone of voice you can say anything, in the wrong one, you cannot.
George Bernard Shaw
Articles about communication skills
We all need to know that we’re important in other people’s lives. We all want to be noticed and valued. And we really need to be noticed and valued in private in business life. It doesn’t matter whether your office is a boardroom, classroom, or anywhere else. Appreciation is at the core of all healthy relationships. Most of us feel like we don’t get enough appreciation. Did you know that one of the main reasons people leave their jobs is because of a lack of appreciation? It’s demoralizing when you’re not recognized for your efforts and skills. There are a lot of people who do things for you every day. Employees, colleagues, family, and friends are expected to do their part. Do they know that you appreciate them? Let others know that you appreciate them.
Why do I believe that it is so important to show appreciation? Because…
Every question you ask should support your purpose. Questions may help you gather facts or the opinion of your conversational partner. Know which kind of information you need and frame your questions accordingly.
Plan your questions before your conversation. Outline your information goals and a sequence of related questions to help you follow the conversation and cue your notes.
One should choose the simplest explanation of a phenomenon, the one that requires the fewest leaps of logic.
There is this human tendency to put even more effort into arguments when the opponent doesn’t want to agree. Sometimes we also put more effort in our voices. Being confident and loud seems to the best way to win an argument. Is that true?
I like the idea of simplicity even more than I like sometimes the practice of it. This is probably the case for most of us. In our super-complex modern world, every step toward simplicity feels like a leap. But it’s a leap worth taking, and especially for speakers.
When problem-solving everyday issues become a tug-of-war over who’s right and who’s wrong, then settling even the smallest of discussions becomes a battle. Don’t ignore conflicts. Deal with them!
Nobody can make you feel inferior without your permission. It sounds true, and it is true. And it is also not always right to hide behind that saying.
Being a good listener can help you to see the world through the eyes of others. It enriches your understanding and expands your capacity for empathy. Listening increases your contact with the outside world by helping you improve your communication skills.
Quick-wittedness is a helpful skill sometimes. Repartee is perfect when it effects its purpose with a double edge.
Is body language more effective and more important than spoken language?Good body language comprises many factors like facial expression, gesture, and a good stance. Body language has a huge impact on how your audience perceives you and your message. Presenting with a powerful and positive body language is an essential tool connect with your audience. It supports you to build credibility, express your emotions authentically. Your listeners will focus more intently on you and what you’re telling.
Mind reading is when we take our guesses about a person’s motivation, agenda, or intention as the truth and then take action based on our assumptions. Since we can’t know what’s going on in another’s mind, our guesses are just that and nothing more. They are guesses, not facts. When we assume our guesses are facts, we can set ourselves up for unnecessary conflict by going into the conversation with a combative, antagonistic mindset that might be based on a totally incorrect perception.